1. We require a 30 day minimum booking prior to arrival for High Season Reservation (1st January to 31st March and 1st June to 30th January.) and 14 days minimum booking during  Low Season(1st April to 30th May).
2. 50% of the total cost is required to secure your reservation. Once the booking has Seen processed, please confirm your payment with us via email.
3. If you have any questions or require any changes in your reservation, please contact us immediately(preferably within the same week of doing booking)
4. The remaining balance can be paid upon arrival.
5. We ask all of our guests to purchase travel insurance , which is not expensive and can save a lot of emotional stress if an unforeseen event occurs.
6. Children under the age of 6 years sharing a room with their parents will not be charged  accommodation fee.

Cancellation Policy

1. Cancellations made 14 days (in high season) and 5 days(in low season) from check-in date and will receive a 90% refund of the deposit paid. Cancellations made after the afore mentioned days from the check-in date will forfeit the deposit paid.
2. All refunds are payable by bank transfer at this time.
3. We do not issue refunds or credits for flight cancellations, due to any circumstances. 
4. Any changes to your reservation must be received within two and a half week of booking via email.
5. There are no refunds or issued for early checkouts.

Liability

Twiga Lodge & Campsite and its employees shall not be liable for any damages caused as a result of, or in connection with:

1. Any delays or cancellations in the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler's responsibility.
2.  Monetary crises, economic changes, losses, damages, resulting from events beyond our reasonable control, including but not limited to acts of nature, flight cancellations or changes, weather conditions, diseases or epidemics/pandemics, unexpected conditions and local laws.
3. Absence of travel documents, visas, passports, health certificates where required. 
4. Loss of items that are not secured in the hotel safe, or for losses incurred when rooms are not locked.